News

Moneypenny Marks 180 Million Conversations and Counting

Ariel Herr — Thu, 05 Mar 2026 15:12:48 Z

Moneypenny has reached a major milestone, having now handled more than 180 million calls on behalf of businesses and organizations since its founding in the year 2000. Each call represents a customer need answered, an opportunity captured, and a real human conversation delivered when it mattered most.

Put into perspective, if each conversation lasted one minute, Moneypenny has spent the equivalent of 342 years supporting its clients customers 342 years of calls answered and frustrations avoided. Thats the same as listening to Bohemian Rhapsody 30 million times, but instead of being stuck on hold hearing the same song on repeat, customers reached a real person exactly when they needed to.

Jesper With-Fogstrup, CEO of Moneypenny, said, Reaching 180 million calls is a proud moment for everyone at Moneypenny. Every single conversation represents trust placed in our people and our technology to represent a clients brand and deliver a brilliant customer experience. This milestone reflects the strength of those relationships and our continued commitment to combining exceptional people with smart technology to support businesses every day.

Moneypenny prides itself on answering the call to keep businesses connected to their customers through genuine, human interactions, a commitment the company looks forward to continuing for many millions of conversations to come.

Moneypenny Donates Hundreds of Essential Items to Rainbow Village

Ariel Herr — Tue, 16 Dec 2025 11:30:15 Z

Moneypenny, the leading customer conversations company, is proud to show its support for Rainbow Village, a nonprofit dedicated to breaking cycles of homelessness, domestic violence, and poverty by empowering families in need.

This Christmas, Moneypenny purchased hundreds of essential items from Rainbow Villages Amazon Wish List to help furnish and equip the organizations new family apartments. These apartments provide safe, stable housing for families transitioning out of crisis and working toward long-term independence.

We were moved by Rainbow Villages mission and the incredible impact they have on families rebuilding their lives, said Kris Altiere US Head of Marketing, Moneypenny. When we saw their wish list for the new family apartments, we knew we wanted to help make those spaces feel like home. Providing the essentials families need for daily life is a small gesture that can make a big difference, especially at this time of year.

Rainbow Villages Amazon Wish List includes household necessities, childrens items, bedding, kitchen tools, and other practical supplies. Moneypennys contribution ensures that families arriving at Rainbow Village are welcomed with comfort, dignity, and everything needed to support a fresh start.

This donation reflects our commitment to supporting the communities where we live and work, Kris Altiere added. Rainbow Village is doing extraordinary work, and were honored to stand alongside them this holiday season.

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Taking Peak Holiday Phone Demand from Chaos to Comfort and Joy

Ariel Herr — Mon, 08 Dec 2025 11:05:33 Z

For millions of small business owners nationwide, December isnt just the season of goodwill, its the season of overwhelming customer demand. And, according to Moneypenny, the global customer conversations company, December 10^th to 15^th is consistently the busiest week of the entire month.

After analyzing five years of call activity, Moneypenny, which supports thousands of businesses worldwide with call answering, AI Voice Agents, and receptionist support, identified that week as the peak for holiday shopping, last-minute bookings, winter emergencies, and year-end planning, which all collide to create a spike in high-intent customer conversations.

Even though its not the busiest week of the entire year, it is the make-or-break week of December, says Kris Altiere, US Head of Marketing at Moneypenny. Customers are trying to wrap-up decisions before the holidays, so these calls are often urgent, emotional, and valuable. Missing them isnt just an inconvenience it directly affects revenue.

While the rising call volume may be great for business, its not so great for entrepreneurs trying to wind down for the holidays. Every December, Moneypenny sees the same pattern: business owners attempting to take time off while simultaneously fielding a flood of customer calls. As a result, many end up answering their phones at moments they hoped would be sacred:

during school performances,
in the airport security line,
at holiday parties,
while decorating the tree, and
even at the office holiday gathering.

We talk to owners who feel forced to choose between being present for their families or being present for their customers, Kris Altiere explains. Its a false choice and one our industry can help solve.

To help small business owners reclaim their downtime, Moneypenny has launched the Holiday Calm Campaign to reduce holiday stress by amplifying its holiday call coverage, designed specifically for Decembers seasonal surge. When a business owner is busy or taking time off, calls automatically route to a dedicated Moneypenny receptionist or an AI Receptionist, or a blend of the two, who answers in the business name and handles the conversation brilliantly just like an in-house team member.

Customer conversations dont stop for the holidays, but business owners need to. With the right support, they can finally do that without sacrificing quality or opportunities, concluded Kris Altiere.

With Moneypenny stepping in this holiday season, business owners can be present for the presents of the season, end the year calmer, and ease into 2026 focused and ready for growth.

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About Moneypenny

Moneypenny Screams Team Spirit with Halloween Hijinks

Ariel Herr — Thu, 06 Nov 2025 13:28:27 Z

Employees at Duluths Moneypenny competed for honors in two spirited competitions during October, including best Halloween desk décor and costume. The costume competition spanned both Moneypennys Atlanta and Coral Gables, Florida offices, with Chris Williams aka The Mandalorian taking 1^st Place, Bailey Shepard aka The Lorax taking 2^nd Place, and Alexis Baptista-Sanchez aka "Cult of the Tree" from Alan Wake 2 taking 3^rd Place, who all received bragging rights, various spooky prizes and gift cards.

For the decorating contest, 12 teams competed, with 1^st Place going to Operations-Receptionist for their Day of the Dead Theme, which earned them a Chick-fil-a team lunch. 2^nd Place went to Marketing for its Spooky Disco Party theme, which won them Crumbl Cookies, and the 3^rd Place went to a Crime Scene theme, which earned them Krispy Kreme.

Here at Moneypenny, we believe the team that plays together stays together, so we love to trick it up for Halloween, said Kris Altiere, US Head of Marketing for Moneypenny. One of our favorite things is to see what our employees are into from Star Wars to Seuss, its a chance for everyone to show off their individual character.

Originally started with a small team in Wrexham in 2000, Moneypenny today is a global company that supports thousands of businesses across the UK and US with customer conversations. It has long credited its unique culture and people-first approach, which it seamlessly combines with leading technology, for its continued success.

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Atlanta's Moneypenny Launches AI Voice Agent

Ariel Herr — Mon, 29 Sep 2025 12:04:31 Z

Moneypenny, a leader in world-class customer communication solutions, today announced the launch of its new AI Voice Agent, following the success of an extensive beta program. This next-generation virtual receptionist speaks naturally with callers, giving businesses greater flexibility in how they manage customer conversations.

Developed and powered by Moneypennys centralized platform, the AI Voice Agent is warm, human-sounding, and always on. Its capable of having natural conversations using everyday language with no more press 1 for sales or getting stuck in complicated phone menus. Callers simply speak, and the AI responds instantly and clearly.

Tailored to each clients business, the AI Voice Agent improves the customer experience for routine interactions. It can quickly triage high call volumes, capture key details like names, contact information, and appointment requests, qualify leads, and answer common questions such as directions or business hours. When needed, it can seamlessly transfer calls to either a Moneypenny receptionist or directly to the client, ensuring a smooth, professional experience every time.

The Moneypenny AI Voice Agent is available 24/7/365, and can handle multiple inbound calls at once, which means no more long hold times, full voicemails, or missed opportunities, even during peak hours. Operating within strict guardrails, the AI Voice Agent delivers only verified, brand-specific information, supports appointment scheduling and data capture, and intelligently routes calls to reduce workplace interruptions. When a query becomes too complex or a caller simply prefers a human voice, the AI instantly escalates the call to a real person with zero disruption.

Jesper With-Fogstrup, Group CEO at Moneypenny, said: Our AI Voice Agent was built with the understanding that some businesses want to automate straightforward inquiries, while others prefer a human touch, and many want both. Moneypenny delivers the best of both worlds: a flexible mix of AI and live support, customized to each client and every situation. Its bespoke, its scalable, and its designed to elevate the customer experience were already known for.

About Moneypenny

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US and UK clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Moneypenny Employees Go for Gold with Team Olympics

Ariel Herr — Tue, 23 Sep 2025 13:56:28 Z

Duluths Moneypenny hosted employee Olympics as part of its year-long celebration of 25 years as the worlds leading customer conversation experts. The Employee Games, which were held across two offices, included basketball, cornhole, office chair races, ping pong, mini soccer, mini golf, and hula hooping.

We truly believe people that play together stay together, which is why events like our Employee Games are so important to our company culture, said Kris Altiere, US Head of Marketing for Moneypenny. The winning teams in each office also got to celebrate their victories with a day out as a team, which added another layer of camaraderie to the friendly competition.

The winning Olympic team included Rachell Smith, Bailey Shepard, James Millsap, Blakley Olvera, Najee Jean Baptise, Marvin Lawson, Demo Dandy, and Nusaybah Smith. In honor of its 25^th anniversary, Moneypenny has also hosted a prom, staged a Race Across the Pond of 8,000 miles symbolizing the distance between the Atlanta and Wrexham offices, and hosted a Transatlantic Team Exchange.

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Moneypenny Proms it Up Proper to Mark 25 Years

Ariel Herr — Wed, 11 Jun 2025 07:09:39 Z

Continuing its year-long celebration of its 25^th anniversary, Duluths Moneypenny kept with spring tradition and held a prom for its local team. The chance to celebrate good times came on as Jesper With-Fogstrup, Group CEO, and Richard Culberson, North America CEO, joined in the fun with the obligatory boutonniere and corsage exchanges, posed photos by the balloon arch, and the crowning of a prom king and queen.

We got our start in the UK, but the beauty of Moneypennys award-winning culture is how we embrace the traditions of all of our employees and offices alike, said With-Fogstrup. Just like this years graduating class of 2025 formed lifelong bonds at their proms as they danced the Cupid Shuffle and the YMCA, we donned our best, put on the classics and played the night away to make memories that will last another 25 years.

Moneypennys first-ever prom royalty were locals Queen Brittany Farris and King Demo Dandy, who were voted on by their peers, then appropriately sashed, crowned, and honored at the event.

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Moneypenny Celebrates 25 Years with Transatlantic Team Exchange

Ariel Herr — Wed, 07 May 2025 10:11:33 Z

To mark its 25th anniversary, Moneypenny held a unique competition inviting employees from both sides of the Atlantic to swap offices and immerse themselves in each other's cultures. Two lucky winners, Martin Ramirez and Allison Thomas from Moneypennys Atlanta office were selected to travel to the companys headquarters in Wrexham, Wales for an unforgettable experience.

The competition, part of the companys milestone celebrations, offered winners a chance to see firsthand how their colleagues work and livewhile also joining the legendary Moneypenny 25th anniversary parties hosted in each others location.

During the visit to the UK, the Atlanta team members toured the award-winning Wrexham headquarters, attended a Wrexham AFC football match, enjoyed a special team dinner, and joined in with local cultural experiences. The trip culminated in attending Moneypenny's signature anniversary partya legendary event among its people with amazing music, dancing and food.

This experience is all about culture, doing the right thing by our people, and sharing what makes Moneypenny so special, said Wendy Swash, Chief Operating Officer at Moneypenny. When we connect across borders, we grow stronger together.

Moneypenny, which has grown from a small team formed in Wrexham in 2000 to a global company supporting thousands of businesses across the UK and US with customer conversations, credits its unique culture and people-first approach combined with leading technology for its continued success.

Moneypenny Atlanta Team Steps Up for Global Challenge, Walking 8,000 Miles to Boost Well-being

Ariel Herr — Mon, 14 Apr 2025 13:02:13 Z

Moneypennys US team has been stepping up in a big way, joining their UK colleagues for Race Across the Pond, a company-wide challenge to collectively walk the distance between the companys offices in Atlanta and Wrexham, UK. The initiative, part of Moneypennys 25th-anniversary celebrations, was designed to promote physical and mental well-being while strengthening connections across the global business.

With the distance between Moneypennys two locations spanning 4,110 miles, the company set out to log enough steps to complete the journeyand the results far exceeded expectations. Over four weeks, Moneypenny colleagues walked an astounding 8,023 miles, enough to travel from Atlanta to Wrexham and nearly all the way back.

Abigail Blomgren, Working Life Specialist at Moneypenny US, spearheaded the challenge with a focus on both increasing physical activity and raising awareness for heart health:

We saw this as a great opportunity to encourage our team to prioritize their well-being while having fun. Walking is such a simple but powerful way to boost both physical and mental health, and this challenge was a fantastic way to come together with our UK colleagues. Its inspiring to see how much we can achieve when we work toward a shared goal.

Moneypenny CFO Andrew Collis, a passionate advocate for mental well-being, shared his enthusiasm for the initiative:

Walking has always been one of my go-to strategies for clearing my mind and finding balance. We wanted to create an event that was easy for people to join, while also promoting well-being and community spirit. Race Across the Pond has been a huge success, strengthening connections across our business and getting people moving in a fun, inclusive way.

Moneypennys 25th anniversary is being marked with a year-long calendar of events designed to celebrate its clients and employees. The walking challenge is just one of many initiatives reinforcing the companys commitment to fostering a positive workplace culture.

Moneypenny is the worlds leading provider of customer conversations, seamlessly integrating brilliant people and AI technology to deliver exceptional service 24/7. Supporting thousands of businesses across the US and UK, Moneypenny helps companies enhance their customer experience and scale efficiently. Proudly recognized as a Great Place to Work and one of the 100 Best Companies to Work For, Moneypenny celebrates 25 years of innovation and excellence in customer engagement. More information is available at www.moneypenny.com/us/.

Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence

Ariel Herr — Mon, 31 Mar 2025 12:08:52 Z

Moneypenny, the worlds customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation. As part of this milestone, Moneypenny is unifying all of its brands across the US, including VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice, under one internationally recognized name.

This transition reinforces Moneypennys dedication to a clear and dynamic future for its clients and people while reflecting the values and passion that have driven its success. Started in 2000 after a pivotal missed phone call resulted in a missed business opportunity, Moneypenny has since delivered world-class customer conversations to thousands of global businesses. Over the past 10 years, Moneypenny has expanded its presence across the US, growing under the Moneypenny, VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice brands. Now, all will operate under the beloved Moneypenny brand in its Atlanta and Miami offices, as well as virtually in hubs across the country. This unification enhances the ability to offer seamless customer communication solutions and strengthens Moneypennys position as the worlds customer conversation experts.

As we celebrate 25 years of service, we are excited to express more clearly and concisely our passion to those we serve. By bringing the best of all of our businesses together under one brand, we make it easier for businesses to see the full range of solutions we offer, while also enhancing opportunities for our people. This transition underscores Moneypennys commitment to excellence, innovation, and a unified global strategy. said Richard Culberson, CEO of Moneypenny North America.

"As a company proudly headquartered in Wrexham UK, a city with a rich history and a growing international profile, Moneypenny is proud to represent that same spirit of fellowship, excellence, and focus on what matters most, people, said Jesper With-Fogstrup, Group CEO of Moneypenny. Just as Wrexham soccer has captured hearts across the US, Wrexhams own Moneypenny has captured hearts by connecting businesses, technology, and people on both sides of the pond. We couldnt be more excited to have all our teams driven by this shared spirit."

To mark its silver anniversary, Moneypenny will celebrate with a throwback year 2000 prom for its US teams a tribute not only to Moneypennys remarkable quarter-century history, but also to a time before smartphones, live chat, and a global pandemic put companies on call 24-7. By embracing a unified brand, celebrating its legacy, and continuing to invest in its people and AI-driven solutions, Moneypenny is setting the stage for an even stronger future.

About Moneypenny

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Duluths Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Ariel Herr — Tue, 17 Dec 2024 10:25:16 Z

To celebrate the holiday season, Moneypenny and VoiceNation in Duluth made it rain gift cards for Rainbow Village, donating 40 gift cards that will empower families to buy their holiday gifts. Additionally, the phone answering and digital communications provider, which has an ongoing partnership with Rainbow Village, collected items from the wish list like heated blankets for the local non-profit that serves families currently experiencing homelessness.

As the holiday season approached, we were proud to continue our partnership with Rainbow Village, an incredible organization dedicated to transforming the lives of homeless families and individuals, said Richard Culberson CEO of Moneypenny North America. Together, we aim to support their mission through various initiatives that provide shelter, education, and resources to those in need. We invited our clients and employees to also join us because every little bit helps.

Through the ongoing Moneypenny and VoiceNation partnership with Rainbow Village, employees sign-up to volunteer with both Rainbow Villages Afterschool Club and Life Skills Evenings. For the weekday afterschool program Moneypenny and VoiceNation volunteers help children with their pre-planned activities, ranging from STEM, crafts, free play, financial literacy, and emotional intelligence for children aged 5 to 18.

With a US headquarters in Duluth, Moneypenny handles more than 20 million calls and chats for businesses annually, supporting companies of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive digital customer communication services.

About Moneypenny and VoiceNation

With US headquarters in Atlanta, Moneypenny and VoiceNation are Americas leading virtual receptionist and phone answering providers offering 24/7 communication solutions. Collectively, Moneypenny and VoiceNation employ over 1,000 people handling millions of calls, chats and bespoke tech solutions for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

VoiceNation Kicks Off Expanded Partnership with Rainbow Village on National Humanitarian Day

Ariel Herr — Wed, 25 Sep 2024 11:52:52 Z

ATLANTA (September 2024) Duluths VoiceNation kicked off an expansion of its ongoing partnership with Rainbow Village on National Humanitarian Day with employees volunteering in a variety of ways with the local nonprofit that serves families currently experiencing homelessness. Participating employees helped clean and organize the community kitchen where families enjoy home-cooked meals, and looked after the children in the Afterschool Club where they helped them make wooden racecars.

Through the VoiceNation partnership, employees sign-up to volunteer on chosen dates with both Rainbow Villages Afterschool Club and Life Skills Evenings. For the weekday afterschool program VoiceNation volunteers will help children with their pre-planned activities, ranging from STEM, crafts, free play, financial literacy, and emotional intelligence for children aged 5 to 18.

Life Skills Evenings are part of Rainbow Villages residential program (ASPIRE) providing evening classes for parents that take place four times a month. Families eat together, then the adults go to class while Moneypennys volunteers help with the children from infant to 18 years old.

With a US headquarters in Duluth, VoiceNation, which is part of Moneypenny, handles more than 20 million calls and chats for businesses annually, supporting companies of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services.

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are Americas leading virtual receptionist & phone answering providers. For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

Collectively, the Moneypenny Group employs over 1,000 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

About Rainbow Village

Established in 1991, Rainbow Village is a transformative 501(c)3 nonprofit program located in Duluth, GA, that serves families currently experiencing homelessness. Our model provides safe housing, education, and community support systems that allow families to confidently embark on the journey to self-sufficiency and thrive beyond our village. To learn more about the mission at the heart of Rainbow Village, make a tax-deductible donation, or register as a volunteer, visit www.RainbowVillage.org.

To stay up-to-date on the latest Rainbow Village news and events, the nonprofit invites you to connect with them on social media, including Facebook @RainbowVillageInc, Instagram @rainbowvillageinc, X @rainbowvillage1, and LinkedIn @rainbow-village-inc.

Atlanta-Based Moneypenny Receives the Royal Treatment

Ariel Herr — Mon, 11 Mar 2024 12:29:48 Z

ATLANTA (March 2024) Joanna Swash, Group CEO of Moneypenny, which has its North American headquarters in Duluth, was appointed an OBE in the Kings Honours List for her services to the economy.

The award recognizes her contribution to Moneypennys international growth, the strong culture originally created by the founders, the brilliant work by its management team and the jobs created both in the UK and the US. It also recognizes Joannas commitment to leading a business that is committed to its people, clients and the local community, as well as her work to unite the collective goodwill of cross party politicians, local authorities and so many local business leaders to drive investment in Wrexham and Flintshire (UK).

Moneypenny supports businesses of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services. The company, which employs over 1,000 people, has been listed in the 100 Best Companies to Work For seven times and recognized as a Great Place To Work (GPTW).

Joanna Swash comments: I am honored and humbled to have received an OBE in the Kings Honours list for my contribution to the local economy. It is a privilege to have been part of the strong growth story at Moneypenny and VoiceNation and I am passionate about inspiring the next generation of business leaders.

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are Americas best virtual receptionist and phone answering providers.

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations - across the UK and the US. For more information, visit www.moneypenny.com.

Moneypenny and VoiceNation North America strengthen senior team with appointment of Geanene Bennett

Ariel Herr — Thu, 29 Feb 2024 12:02:37 Z

Americas leading virtual receptionist and phone answering providers officed in Duluth, Moneypenny and VoiceNation, have bolstered their senior team by appointing Geanene Bennett as Head of Sales, North America. Geanenes role will be to support the companys ambitions to rapidly grow the North American business, both organically and through acquisitions.

Geanene brings with her a wealth of experience as a focused and accomplished sales and business development executive who has led organizations to achieve record-level revenue and market growth while equipping individuals for professional success through teaching and mentoring. Prior to joining Moneypenny and VoiceNation, Geanene spent many years working in the Healthcare Sector including Managing 4 Tomorrow Healthcare, United Health Group, and SHPS/Carewise Health.She also has more than six years of duty in the US Army National Guard and Reserves.

Geanene comments: I really feel that Moneypenny is the right fit for my energy and skill set and I was very much drawn to the wonderful culture at the company. I am passionate about providing excellent customer service and love that Moneypenny really listens to its customers. The Moneypenny and VoiceNation platform is flexible and HIPAA compliant and healthcare is already a key strength and focus. I am excited by how we are positioned to assist as a partner and will work with our excellent teams here to continue to build solutions around what are clients are looking for. The company is well known for its award-winning culture and has clearly enjoyed phenomenal success to date and is on an upward trajectory which I look forward to driving to even greater success.

Richard Culberson, CEO of Moneypenny, North America added: Geanenes introduction is a really key appointment for the Moneypenny Group at a time when we are turbo-charging our US growth and development. Moneypenny is already a market leader in the Healthcare Sector and Geanenes deep expertise and experience positions us for even further growth with a key set of clients. She has an excellent business mind, but she has the human touch too, which are skills we place a premium on. Throughout her career, Geanene has been recognized for boosting market reach and increasing revenue from untapped opportunities. Her proven approach is multi-faceted and includes high-level strategy, partnerships, technology-based tools, and team development. We are very excited about her joining our team, and her dedication and skills will be invaluable assets, complementing those of our fantastic US team, and were really looking forward to working with her.

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About our market-leading brands

Moneypenny and VoiceNation are Americas best virtual receptionist & phone answering providers.

Moneypenny Wins an Award at the Gwinnett Chamber Business Awards

Ariel Herr — Wed, 14 Feb 2024 21:26:11 Z

Moneypenny Wins an Award at the Gwinnett Chamber Business Awards

Moneypenny has been awarded the James J. Maran International Award, acknowledging its significant contributions on the global stage. Each year the award is given to an international company located in Gwinnett who has a strong record of giving back to the community.

The annual dinner was held at the Gas South District on February 2nd, 2024 and was an evening dedicated to celebrating remarkable achievements and honoring individuals pivotal to the prosperity of the Gwinnett community.

Presented by Northside Hospital, the event was a testament to the Chamber's exceptional year and distinguished guests, including 900 business and community leaders who came together to recognize the contributions of several individuals and organizations.

Nick Masino, President & CEO of the Gwinnett Chamber and Partnership Gwinnett, extended heartfelt congratulations to the honorees, expressing gratitude for their invaluable service to the Gwinnett Chamber and the Greater Gwinnett community.

Erin Parkhouse, Head of Sector Operations and one of Moneypenny's vocal community leaders, accepted the award on behalf of Moneypenny USA and attended the dinner with Chanel Braddy Head of Operations at Moneypenny.

Chanel Braddy comments: We are delighted to have won this award. Operating with integrity is at the core of our philosophy, driving our approach to business and community engagement. We strongly believe in doing right by our people, our clients, and our communities, embodying a commitment to ethical practices in all endeavors. I would like to extend my congratulations to all the other honorees too who also won awards.

Among the honorees were:

Rudy Bowen, acclaimed as the Citizen of the Year, Because One Matters, recipient of the esteemed D. Scott Hudgens Humanitarian Award, in recognition of their impactful efforts to help those in need. Recipients of the Public Service Award, including Deirdra Cox (Community Sustainability Enterprise), Ron Garrard (Garrard Construction Group), Veronica Maldonado-Torres (Georgia Hispanic Chamber of Commerce), Dr. Uday Parikh (Dentistry4You), and Linda Schoepf (ABS/LMS Franchising Little Caesars), all recognized for their remarkable service and commitment to the greater Gwinnett community.

Thomas D. Moreland and Dorothy Rainey, posthumously bestowed with the R. Wayne Shackleford Legacy Award, in remembrance of their enduring legacy and contributions to the community.

Moneypenny takes pride in supporting a number of community initiatives including Rainbow Village. Back in December 2022, Moneypenny donated $5,000 to the charity instead of sending Christmas cards to its clients.

For more information on the event and upcoming initiatives by the Gwinnett Chamber, visit GwinnettChamber.org/Events.

About Moneypenny and VoiceNation

Moneypenny and VoiceNation are Americas best virtual receptionist and phone answering providers.