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Anne, Princess Royal, Awards Moneypenny with OBE.j

ATLANTA (March 2024) – Joanna Swash, Group CEO of Moneypenny, which has its North American headquarters in Duluth, was appointed an OBE in the King’s Honour’s List for her services to the economy. 

The award recognizes her contribution to Moneypenny’s international growth, the strong culture originally created by the founders, the brilliant work by its management team and the jobs created both in the UK and the US. It also recognizes Joanna’s commitment to leading a business that is committed to its people, clients and the local community, as well as her work to unite the collective goodwill of cross party politicians, local authorities and so many local business leaders to drive investment in Wrexham and Flintshire (UK).

Moneypenny supports businesses of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services. The company, which employs over 1,000 people, has been listed in the ‘100 Best Companies to Work For’ seven times and recognized as a Great Place To Work (GPTW). 

Joanna Swash comments: “I am honored and humbled to have received an OBE in the King’s Honours list for my contribution to the local economy. It is a privilege to have been part of the strong growth story at Moneypenny and VoiceNation and I am passionate about inspiring the next generation of business leaders.”

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s best virtual receptionist and phone answering providers. 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions. 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US. For more information, visit www.moneypenny.com.

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America’s leading virtual receptionist and phone answering providers officed in Duluth, Moneypenny and VoiceNation, have bolstered their senior team by appointing Geanene Bennett as Head of Sales, North America. Geanene’s role will be to support the company’s ambitions to rapidly grow the North American business, both organically and through acquisitions. 

Geanene brings with her a wealth of experience as a focused and accomplished sales and business development executive who has led organizations to achieve record-level revenue and market growth while equipping individuals for professional success through teaching and mentoring. Prior to joining Moneypenny and VoiceNation, Geanene spent many years working in the Healthcare Sector including Managing 4 Tomorrow Healthcare, United Health Group, and SHPS/Carewise Health.She also has more than six years of duty in the US Army National Guard and Reserves.

Geanene comments: “I really feel that Moneypenny is the right fit for my energy and skill set and I was very much drawn to the wonderful culture at the company. I am passionate about providing excellent customer service and love that Moneypenny really listens to its customers. The Moneypenny and VoiceNation platform is flexible and HIPAA compliant and healthcare is already a key strength and focus. I am excited by how we are positioned to assist as a partner and will work with our excellent teams here to continue to build solutions around what are clients are looking for. The company is well known for its award-winning culture and has clearly enjoyed phenomenal success to date and is on an upward trajectory which I look forward to driving to even greater success.” 

 

Richard Culberson, CEO of Moneypenny, North America added: “Geanene’s introduction is a really key appointment for the Moneypenny Group at a time when we are turbo-charging our US growth and development. Moneypenny is already a market leader in the Healthcare Sector and Geanene’s deep expertise and experience positions us for even further growth with a key set of clients. She has an excellent business mind, but she has the human touch too, which are skills we place a premium on. Throughout her career, Geanene has been recognized for boosting market reach and increasing revenue from untapped opportunities. Her proven approach is multi-faceted and includes high-level strategy, partnerships, technology-based tools, and team development. We are very excited about her joining our team, and her dedication and skills will be invaluable assets, complementing those of our fantastic US team, and we’re really looking forward to working with her.”

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About our market-leading brands

Moneypenny and VoiceNation are America’s best virtual receptionist & phone answering providers. 

 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer call center solutions.

 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.

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Moneypenny Wins Award Chanel Braddy Head of Operations at Moneypenny and Erin Parkhouse, Head of Sector Operations at Moneypenny

Moneypenny Wins an Award at the Gwinnett Chamber Business Awards

Moneypenny has been awarded the James J. Maran International Award, acknowledging its significant contributions on the global stage. Each year the award is given to an international company located in Gwinnett who has a strong record of giving back to the community.

 

The annual dinner was held at the Gas South District on February 2nd, 2024 and was an evening dedicated to celebrating remarkable achievements and honoring individuals pivotal to the prosperity of the Gwinnett community.

 

Presented by Northside Hospital, the event was a testament to the Chamber's exceptional year and distinguished guests, including 900 business and community leaders who came together to recognize the contributions of several individuals and organizations.

 

Nick Masino, President & CEO of the Gwinnett Chamber and Partnership Gwinnett, extended heartfelt congratulations to the honorees, expressing gratitude for their invaluable service to the Gwinnett Chamber and the Greater Gwinnett community.

 

Erin Parkhouse, Head of Sector Operations and one of Moneypenny's vocal community leaders, accepted the award on behalf of Moneypenny USA and attended the dinner with Chanel Braddy Head of Operations at Moneypenny.

 

Chanel Braddy comments: “We are delighted to have won this award. Operating with integrity is at the core of our philosophy, driving our approach to business and community engagement. We strongly believe in doing right by our people, our clients, and our communities, embodying a commitment to ethical practices in all endeavors. I would like to extend my congratulations to all the other honorees too who also won awards.”

 

Among the honorees were:

 

Rudy Bowen, acclaimed as the Citizen of the Year, Because One Matters, recipient of the esteemed D. Scott Hudgens Humanitarian Award, in recognition of their impactful efforts to help those in need. Recipients of the Public Service Award, including Deirdra Cox (Community Sustainability Enterprise), Ron Garrard (Garrard Construction Group), Veronica Maldonado-Torres (Georgia Hispanic Chamber of Commerce), Dr. Uday Parikh (Dentistry4You), and Linda Schoepf (ABS/LMS Franchising Little Caesars), all recognized for their remarkable service and commitment to the greater Gwinnett community.

 

Thomas D. Moreland and Dorothy Rainey, posthumously bestowed with the R. Wayne Shackleford Legacy Award, in remembrance of their enduring legacy and contributions to the community.

 

Moneypenny takes pride in supporting a number of community initiatives including Rainbow Village. Back in December 2022, Moneypenny donated $5,000 to the charity instead of sending Christmas cards to its clients.

 

For more information on the event and upcoming initiatives by the Gwinnett Chamber, visit GwinnettChamber.org/Events.

 

About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s best virtual receptionist and phone answering providers. 

 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.

 

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Welsh Minister Visits Moneypenny.jpg Welsh Minister for Economy Vaughan Gething poses with receptionists Pamela Longardo and Valerie Rogue during a visit to the company's offices in Duluth. Moneypenny has its roots in Wrexham, North Wales.

Welsh Minister Vaughan Gething MS: Minister for Economy recently visited Moneypenny on his recent US trip to celebrate Welsh-American business success, visiting renowned businesses with strong Welsh roots that have successfully expanded their operations to the United States. This visit highlights the Minister’s commitment to supporting businesses with global aspirations and celebrating the deep ties between Wales and the United States. 

 

Moneypenny, a call answering, live chat and digital communications company with its origins firmly rooted in Wrexham, North Wales, has emerged as a prime example of Welsh entrepreneurial spirit and innovation. With its unwavering commitment to looking after its people and providing customer experience excellence for its clients, Moneypenny has not only thrived on its home soil but has also expanded its operations to the United States in 2016, establishing a strong presence in the US. 

 

Minister Vaughan Gething MS visited the Moneypenny offices in Atlanta accompanied by a delegation of Welsh Government officials. During the visit, they heard firsthand about the remarkable success story of Moneypenny, which now employs a thriving workforce of over 1,200 individuals across its Welsh and American operations.

 

The Minister's visit not only underscores the importance of Welsh-American economic ties, but also highlights the Welsh Government's commitment to supporting businesses with global aspirations. Minister Gething engaged in discussions with the team at Moneypenny, sharing insights on trade and investment opportunities in both regions. CEO of Moneypenny North America, Richard Culberson commented:

 

“I am honored to have been able to welcome Minister Vaughan Gething to Moneypenny and to show him around our stunning offices. This visit reaffirms the strong ties between our nation and Wales and it was excellent to discuss the shared commitment we have to innovation, collaboration, and growth. It serves as a reminder of the rich heritage and global reach of Welsh businesses, as well as the promising opportunities that exist for Welsh companies seeking to expand their presence here in the US.”

 

"We are incredibly proud of Moneypenny’s achievements, and this visit is a testament to the strength of our Welsh business community," said Minister Vaughan Gething.

 

About Moneypenny

Moneypenny in Duluth is a global leader providing phone answering, receptionist teams, live chat and customer contact solutions and is the most trusted partner to large and small businesses. Moneypenny has an award-winning culture and over 1200 employees across the US and UK. It handles over 20 million calls and chats?for?21,000 businesses and blends awesome people superpowered by leading-edge?tech solutions to deliver seamless customer engagement outcomes. For more information, visit www.moneypenny.com/us

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Team members could "shop" the free on-site pop-up

As students return to school this month after summer break, Duluth’s Moneypenny, a global leader in providing phone answering, receptionist teams, live chat, and customer contact solutions to businesses large and small, opened a Back-to-School one-stop store for their Atlanta employees.

 

The Moneypenny Back-to-School pop-up was located at the center of the UK-based company’s charming Gwinnett County offices. It offered parents the opportunity to pick-up essential supplies, ensuring their kids were taken care of while also taking the stress out of the “big return”, a notoriously stressful time of year.

 

Jade Alexander-Esteves, Head of People at Moneypenny commented: “Through our regular feedback sessions, it was evident that the return to school was something our people were contemplating. So, we asked what would help and our Back-to-School pop-up was the answer. We were thrilled with the response and hope to make it an annual addition to our calendar.”

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Pictured at the football match between Wrexham AFC and Chelsea FC, at Chapel Hill , North Carolina, are (from L to R): Erica Stevens, Kelly Taylor and Efe Sokol from the Welsh Government, with Ela Bayraktar, Marketing Manager at Moneypenny USA.

Wrexham AFC, the famous football team from Wales, is currently on an exhilarating tour of the US, capturing the hearts of football fans wherever they go. Some of the team from the Atlanta offices of UK/US outsourced communications company, Moneypenny, especially those who originate from the company’s UK headquarters in Wrexham, were lucky to attend and thoroughly enjoyed watching Wrexham AFC play London-based club, Chelsea FC, in Chapel Hill, North Carolina. The two teams hadn’t played each other since 1982, and Chelsea won the match with a score of 5 - 0. 

Ela Bayraktar, Marketing Manager at Moneypenny USA, grew up in Wrexham, working at the company’s Wrexham UK headquarters before moving to the business' US headquarters in Duluth. Ela attended the match and commented: "I was so excited to hear that we would be welcoming my home team, Wrexham AFC, while the team is on their summer tour. I am so proud of what they have built and of the amazing community support for the team."

Stephanie Vaughan-Jones, Head of Business Development, Moneypenny USA, is also proud of her roots: "Wrexham AFC has definitely put our city on the map. I now don't have to explain where I am from, as people have already heard of the town. I am so proud of what the team and the city have achieved - the sense of belief and community is amazing to see and I am looking forward to seeing how everyone harnesses this potential even more in the future.”

Atlanta local and Moneypenny Sales Manager, Marti Ramirez, attended the match with his partner, having won tickets in a Moneypenny company competition. He added: “I was beyond thrilled to have won the raffle to see the Wrexham match! I’ve been a fan for about a year-and-a-half – I’ve watched the documentary, I keep up with the team, and being able to watch these players in person was such an exciting experience! Also, hearing first-hand about how much this team means to my Wrexham friends makes this even more special!”

Moneypenny is a global leader providing phone answering, receptionist teams, live chat and customer contact solutions and is the most trusted partner to large and small businesses. Moneypenny has an award-winning culture and over 1250 employees across the US and UK. It handles over 20 million calls and chats?for?21,000 businesses and blends awesome people superpowered by leading-edge?tech solutions to deliver seamless customer engagement outcomes. For more information, visit www.moneypenny.com/us