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ATLANTA (September 2024) – Duluth’s VoiceNation kicked off an expansion of its ongoing partnership with Rainbow Village on National Humanitarian Day with employees volunteering in a variety of ways with the local nonprofit that serves families currently experiencing homelessness. Participating employees helped clean and organize the community kitchen where families enjoy home-cooked meals, and looked after the children in the Afterschool Club where they helped them make wooden racecars.

 

Through the VoiceNation partnership, employees sign-up to volunteer on chosen dates with both Rainbow Village’s Afterschool Club and Life Skills Evenings. For the weekday afterschool program VoiceNation volunteers will help children with their pre-planned activities, ranging from STEM, crafts, free play, financial literacy, and emotional intelligence for children aged 5 to 18.  

 

Life Skills Evenings are part of Rainbow Village’s residential program (ASPIRE) providing evening classes for parents that take place four times a month. Families eat together, then the adults go to class while Moneypenny’s volunteers help with the children from infant to 18 years old.

 

With a US headquarters in Duluth, VoiceNation, which is part of Moneypenny, handles more than 20 million calls and chats for businesses annually, supporting companies of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services.

 

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s leading virtual receptionist & phone answering providers. For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

 

Collectively, the Moneypenny Group employs over 1,000 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations.

 

About Rainbow Village

Established in 1991, Rainbow Village is a transformative 501(c)3 nonprofit program located in Duluth, GA, that serves families currently experiencing homelessness. Our model provides safe housing, education, and community support systems that allow families to confidently embark on the journey to self-sufficiency and thrive beyond our village. To learn more about the mission at the heart of Rainbow Village, make a tax-deductible donation, or register as a volunteer, visit www.RainbowVillage.org.

 

To stay up-to-date on the latest Rainbow Village news and events, the nonprofit invites you to connect with them on social media, including Facebook @RainbowVillageInc, Instagram @rainbowvillageinc, X @rainbowvillage1, and LinkedIn @rainbow-village-inc.

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Anne, Princess Royal, Awards Moneypenny with OBE.j

ATLANTA (March 2024) – Joanna Swash, Group CEO of Moneypenny, which has its North American headquarters in Duluth, was appointed an OBE in the King’s Honour’s List for her services to the economy. 

The award recognizes her contribution to Moneypenny’s international growth, the strong culture originally created by the founders, the brilliant work by its management team and the jobs created both in the UK and the US. It also recognizes Joanna’s commitment to leading a business that is committed to its people, clients and the local community, as well as her work to unite the collective goodwill of cross party politicians, local authorities and so many local business leaders to drive investment in Wrexham and Flintshire (UK).

Moneypenny supports businesses of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services. The company, which employs over 1,000 people, has been listed in the ‘100 Best Companies to Work For’ seven times and recognized as a Great Place To Work (GPTW). 

Joanna Swash comments: “I am honored and humbled to have received an OBE in the King’s Honours list for my contribution to the local economy. It is a privilege to have been part of the strong growth story at Moneypenny and VoiceNation and I am passionate about inspiring the next generation of business leaders.”

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s best virtual receptionist and phone answering providers. 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions. 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US. For more information, visit www.moneypenny.com.

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America’s leading virtual receptionist and phone answering providers officed in Duluth, Moneypenny and VoiceNation, have bolstered their senior team by appointing Geanene Bennett as Head of Sales, North America. Geanene’s role will be to support the company’s ambitions to rapidly grow the North American business, both organically and through acquisitions. 

Geanene brings with her a wealth of experience as a focused and accomplished sales and business development executive who has led organizations to achieve record-level revenue and market growth while equipping individuals for professional success through teaching and mentoring. Prior to joining Moneypenny and VoiceNation, Geanene spent many years working in the Healthcare Sector including Managing 4 Tomorrow Healthcare, United Health Group, and SHPS/Carewise Health.She also has more than six years of duty in the US Army National Guard and Reserves.

Geanene comments: “I really feel that Moneypenny is the right fit for my energy and skill set and I was very much drawn to the wonderful culture at the company. I am passionate about providing excellent customer service and love that Moneypenny really listens to its customers. The Moneypenny and VoiceNation platform is flexible and HIPAA compliant and healthcare is already a key strength and focus. I am excited by how we are positioned to assist as a partner and will work with our excellent teams here to continue to build solutions around what are clients are looking for. The company is well known for its award-winning culture and has clearly enjoyed phenomenal success to date and is on an upward trajectory which I look forward to driving to even greater success.” 

 

Richard Culberson, CEO of Moneypenny, North America added: “Geanene’s introduction is a really key appointment for the Moneypenny Group at a time when we are turbo-charging our US growth and development. Moneypenny is already a market leader in the Healthcare Sector and Geanene’s deep expertise and experience positions us for even further growth with a key set of clients. She has an excellent business mind, but she has the human touch too, which are skills we place a premium on. Throughout her career, Geanene has been recognized for boosting market reach and increasing revenue from untapped opportunities. Her proven approach is multi-faceted and includes high-level strategy, partnerships, technology-based tools, and team development. We are very excited about her joining our team, and her dedication and skills will be invaluable assets, complementing those of our fantastic US team, and we’re really looking forward to working with her.”

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About our market-leading brands

Moneypenny and VoiceNation are America’s best virtual receptionist & phone answering providers. 

 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer call center solutions.

 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.

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Moneypenny Wins Award Chanel Braddy Head of Operations at Moneypenny and Erin Parkhouse, Head of Sector Operations at Moneypenny

Moneypenny Wins an Award at the Gwinnett Chamber Business Awards

Moneypenny has been awarded the James J. Maran International Award, acknowledging its significant contributions on the global stage. Each year the award is given to an international company located in Gwinnett who has a strong record of giving back to the community.

 

The annual dinner was held at the Gas South District on February 2nd, 2024 and was an evening dedicated to celebrating remarkable achievements and honoring individuals pivotal to the prosperity of the Gwinnett community.

 

Presented by Northside Hospital, the event was a testament to the Chamber's exceptional year and distinguished guests, including 900 business and community leaders who came together to recognize the contributions of several individuals and organizations.

 

Nick Masino, President & CEO of the Gwinnett Chamber and Partnership Gwinnett, extended heartfelt congratulations to the honorees, expressing gratitude for their invaluable service to the Gwinnett Chamber and the Greater Gwinnett community.

 

Erin Parkhouse, Head of Sector Operations and one of Moneypenny's vocal community leaders, accepted the award on behalf of Moneypenny USA and attended the dinner with Chanel Braddy Head of Operations at Moneypenny.

 

Chanel Braddy comments: “We are delighted to have won this award. Operating with integrity is at the core of our philosophy, driving our approach to business and community engagement. We strongly believe in doing right by our people, our clients, and our communities, embodying a commitment to ethical practices in all endeavors. I would like to extend my congratulations to all the other honorees too who also won awards.”

 

Among the honorees were:

 

Rudy Bowen, acclaimed as the Citizen of the Year, Because One Matters, recipient of the esteemed D. Scott Hudgens Humanitarian Award, in recognition of their impactful efforts to help those in need. Recipients of the Public Service Award, including Deirdra Cox (Community Sustainability Enterprise), Ron Garrard (Garrard Construction Group), Veronica Maldonado-Torres (Georgia Hispanic Chamber of Commerce), Dr. Uday Parikh (Dentistry4You), and Linda Schoepf (ABS/LMS Franchising Little Caesars), all recognized for their remarkable service and commitment to the greater Gwinnett community.

 

Thomas D. Moreland and Dorothy Rainey, posthumously bestowed with the R. Wayne Shackleford Legacy Award, in remembrance of their enduring legacy and contributions to the community.

 

Moneypenny takes pride in supporting a number of community initiatives including Rainbow Village. Back in December 2022, Moneypenny donated $5,000 to the charity instead of sending Christmas cards to its clients.

 

For more information on the event and upcoming initiatives by the Gwinnett Chamber, visit GwinnettChamber.org/Events.

 

About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s best virtual receptionist and phone answering providers. 

 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.