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Moneypenny, a leader in world-class customer communication solutions, today announced the launch of its new AI Voice Agent, following the success of an extensive beta program. This next-generation virtual receptionist speaks naturally with callers, giving businesses greater flexibility in how they manage customer conversations.

 

Developed and powered by Moneypenny’s centralized platform, the AI Voice Agent is warm, human-sounding, and always on. It’s capable of having natural conversations using everyday language with no more “press 1 for sales” or getting stuck in complicated phone menus. Callers simply speak, and the AI responds instantly and clearly.

 

Tailored to each client’s business, the AI Voice Agent improves the customer experience for routine interactions. It can quickly triage high call volumes, capture key details like names, contact information, and appointment requests, qualify leads, and answer common questions such as directions or business hours. When needed, it can seamlessly transfer calls to either a Moneypenny receptionist or directly to the client, ensuring a smooth, professional experience every time.

 

The Moneypenny AI Voice Agent is available 24/7/365, and can handle multiple inbound calls at once, which means no more long hold times, full voicemails, or missed opportunities, even during peak hours. Operating within strict guardrails, the AI Voice Agent delivers only verified, brand-specific information, supports appointment scheduling and data capture, and intelligently routes calls to reduce workplace interruptions. When a query becomes too complex or a caller simply prefers a human voice, the AI instantly escalates the call to a real person with zero disruption.

 

Jesper With-Fogstrup, Group CEO at Moneypenny, said: “Our AI Voice Agent was built with the understanding that some businesses want to automate straightforward inquiries, while others prefer a human touch, and many want both. Moneypenny delivers the best of both worlds: a flexible mix of AI and live support, customized to each client and every situation. It’s bespoke, it’s scalable, and it’s designed to elevate the customer experience we’re already known for.”

   

About Moneypenny

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US and UK clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the “100 Best Companies to Work For” seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as “Best Global Support” in The Forbes Advisor - The Best Answering Services of 2024.

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Duluth’s Moneypenny hosted employee Olympics as part of its year-long celebration of 25 years as the world’s leading customer conversation experts. The “Employee Games”, which were held across two offices, included basketball, cornhole, office chair races, ping pong, mini soccer, mini golf, and hula hooping.

 

“We truly believe people that play together stay together, which is why events like our ‘Employee Games’ are so important to our company culture,” said Kris Altiere, US Head of Marketing for Moneypenny. “The winning teams in each office also got to celebrate their victories with a day out as a team, which added another layer of camaraderie to the friendly competition.”

 

The winning Olympic team included Rachell Smith, Bailey Shepard, James Millsap, Blakley Olvera, Najee Jean Baptise, Marvin Lawson, Demo Dandy, and Nusaybah Smith. In honor of its 25th anniversary, Moneypenny has also hosted a prom, staged a “Race Across the Pond” of 8,000 miles symbolizing the distance between the Atlanta and Wrexham offices, and hosted a Transatlantic Team Exchange.

  

Originally started with a small team in Wrexham in 2000, Moneypenny today is a global company that supports thousands of businesses across the UK and US with customer conversations. It has long credited its unique culture and people-first approach, which it seamlessly combines with leading technology, for its continued success.

 

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the “100 Best Companies to Work For” seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as “Best Global Support” in The Forbes Advisor - The Best Answering Services of 2024.

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Continuing its year-long celebration of its 25th anniversary, Duluth’s Moneypenny kept with spring tradition and held a prom for its local team. The chance to “celebrate good times” came on as Jesper With-Fogstrup, Group CEO, and Richard Culberson, North America CEO, joined in the fun with the obligatory boutonniere and corsage exchanges, posed photos by the balloon arch, and the crowning of a prom king and queen. 

 

“We got our start in the UK, but the beauty of Moneypenny’s award-winning culture is how we embrace the traditions of all of our employees and offices alike,” said With-Fogstrup. “Just like this year’s graduating class of 2025 formed lifelong bonds at their proms as they danced the Cupid Shuffle and the YMCA, we donned our best, put on the classics and played the night away to make memories that will last another 25 years.”

 

Moneypenny’s first-ever prom royalty were locals Queen Brittany Farris and King Demo Dandy, who were voted on by their peers, then appropriately sashed, crowned, and honored at the event.

 

Originally started with a small team in Wrexham in 2000, Moneypenny today is a global company that supports thousands of businesses across the UK and US with customer conversations. It has long credited its unique culture and people-first approach, which it seamlessly combines with leading technology, for its continued success.

 

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the “100 Best Companies to Work For” seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as ‘Best Global Support’ in The Forbes Advisor - The Best Answering Services of 2024.

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To mark its 25th anniversary, Moneypenny held a unique competition inviting employees from both sides of the Atlantic to swap offices and immerse themselves in each other's cultures. Two lucky winners, Martin Ramirez and Allison Thomas from Moneypenny’s Atlanta office were selected to travel to the company’s headquarters in Wrexham, Wales for an unforgettable experience.

 

The competition, part of the company’s milestone celebrations, offered winners a chance to see firsthand how their colleagues work and live—while also joining the legendary Moneypenny 25th anniversary parties hosted in each other’s location.

 

During the visit to the UK, the Atlanta team members toured the award-winning Wrexham headquarters, attended a Wrexham AFC football match, enjoyed a special team dinner, and joined in with local cultural experiences. The trip culminated in attending Moneypenny's signature anniversary party—a legendary event among its people with amazing music, dancing and food.

 

“This experience is all about culture, doing the right thing by our people, and sharing what makes Moneypenny so special,” said Wendy Swash, Chief Operating Officer at Moneypenny. “When we connect across borders, we grow stronger together.”

 

Moneypenny, which has grown from a small team formed in Wrexham in 2000 to a global company supporting thousands of businesses across the UK and US with customer conversations, credits its unique culture and people-first approach combined with leading technology for its continued success.

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Moneypenny’s US team has been stepping up in a big way, joining their UK colleagues for “Race Across the Pond”, a company-wide challenge to collectively walk the distance between the company’s offices in Atlanta and Wrexham, UK. The initiative, part of Moneypenny’s 25th-anniversary celebrations, was designed to promote physical and mental well-being while strengthening connections across the global business.

 

With the distance between Moneypenny’s two locations spanning 4,110 miles, the company set out to log enough steps to complete the journey—and the results far exceeded expectations. Over four weeks, Moneypenny colleagues walked an astounding 8,023 miles, enough to travel from Atlanta to Wrexham and nearly all the way back.

 

Abigail Blomgren, Working Life Specialist at Moneypenny US, spearheaded the challenge with a focus on both increasing physical activity and raising awareness for heart health:

 

“We saw this as a great opportunity to encourage our team to prioritize their well-being while having fun. Walking is such a simple but powerful way to boost both physical and mental health, and this challenge was a fantastic way to come together with our UK colleagues. It’s inspiring to see how much we can achieve when we work toward a shared goal.”

 

Moneypenny CFO Andrew Collis, a passionate advocate for mental well-being, shared his enthusiasm for the initiative:

 

“Walking has always been one of my go-to strategies for clearing my mind and finding balance. We wanted to create an event that was easy for people to join, while also promoting well-being and community spirit. ‘Race Across the Pond’ has been a huge success, strengthening connections across our business and getting people moving in a fun, inclusive way.”

 

Moneypenny’s 25th anniversary is being marked with a year-long calendar of events designed to celebrate its clients and employees. The walking challenge is just one of many initiatives reinforcing the company’s commitment to fostering a positive workplace culture.

 

Moneypenny is the world’s leading provider of customer conversations, seamlessly integrating brilliant people and AI technology to deliver exceptional service 24/7. Supporting thousands of businesses across the US and UK, Moneypenny helps companies enhance their customer experience and scale efficiently. Proudly recognized as a “Great Place to Work” and one of the “100 Best Companies to Work For,” Moneypenny celebrates 25 years of innovation and excellence in customer engagement. More information is available at www.moneypenny.com/us/.

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Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation. As part of this milestone, Moneypenny is unifying all of its brands across the US, including VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice, under one internationally recognized name. 

 

This transition reinforces Moneypenny’s dedication to a clear and dynamic future for its clients and people while reflecting the values and passion that have driven its success. Started in 2000 after a pivotal missed phone call resulted in a missed business opportunity, Moneypenny has since delivered world-class customer conversations to thousands of global businesses. Over the past 10 years, Moneypenny has expanded its presence across the US, growing under the Moneypenny, VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice brands. Now, all will operate under the beloved Moneypenny brand in its Atlanta and Miami offices, as well as virtually in hubs across the country. This unification enhances the ability to offer seamless customer communication solutions and strengthens Moneypenny’s position as the world’s customer conversation experts. 

 

“As we celebrate 25 years of service, we are excited to express more clearly and concisely our passion to those we serve. By bringing the best of all of our businesses together under one brand, we make it easier for businesses to see the full range of solutions we offer, while also enhancing opportunities for our people. This transition underscores Moneypenny’s commitment to excellence, innovation, and a unified global strategy.” said Richard Culberson, CEO of Moneypenny North America. 

 

"As a company proudly headquartered in Wrexham UK, a city with a rich history and a growing international profile, Moneypenny is proud to represent that same spirit of fellowship, excellence, and focus on what matters most, people,” said Jesper With-Fogstrup, Group CEO of Moneypenny. “Just as Wrexham soccer has captured hearts across the US, Wrexham’s own Moneypenny has captured hearts by connecting businesses, technology, and people on both sides of the pond. We couldn’t be more excited to have all our teams driven by this shared spirit."

 

To mark its silver anniversary, Moneypenny will celebrate with a throwback “year 2000” prom for its US teams – a tribute not only to Moneypenny’s remarkable quarter-century history, but also to a time before smartphones, live chat, and a global pandemic put companies on call 24-7. By embracing a unified brand, celebrating its legacy, and continuing to invest in its people and AI-driven solutions, Moneypenny is setting the stage for an even stronger future.

 

About Moneypenny

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the “100 Best Companies to Work For” seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as ‘Best Global Support’ in The Forbes Advisor - The Best Answering Services of 2024.

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Moneypenny's Valerie Pogue, Isabella Roland, Britt

To celebrate the holiday season, Moneypenny and VoiceNation in Duluth made it rain gift cards for Rainbow Village, donating 40 gift cards that will empower families to buy their holiday gifts. Additionally, the phone answering and digital communications provider, which has an ongoing partnership with Rainbow Village, collected items from the wish list like heated blankets for the local non-profit that serves families currently experiencing homelessness.

 

“As the holiday season approached, we were proud to continue our partnership with Rainbow Village, an incredible organization dedicated to transforming the lives of homeless families and individuals,” said Richard Culberson CEO of Moneypenny North America. “Together, we aim to support their mission through various initiatives that provide shelter, education, and resources to those in need. We invited our clients and employees to also join us because every little bit helps.”

 

Through the ongoing Moneypenny and VoiceNation partnership with Rainbow Village, employees sign-up to volunteer with both Rainbow Village’s Afterschool Club and Life Skills Evenings. For the weekday afterschool program Moneypenny and VoiceNation volunteers help children with their pre-planned activities, ranging from STEM, crafts, free play, financial literacy, and emotional intelligence for children aged 5 to 18.  

 

With a US headquarters in Duluth, Moneypenny handles more than 20 million calls and chats for businesses annually, supporting companies of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive digital customer communication services.

 

About Moneypenny and VoiceNation

With US headquarters in Atlanta, Moneypenny and VoiceNation are America’s leading virtual receptionist and phone answering providers offering 24/7 communication solutions. Collectively, Moneypenny and VoiceNation employ over 1,000 people handling millions of calls, chats and bespoke tech solutions for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

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ATLANTA (September 2024) – Duluth’s VoiceNation kicked off an expansion of its ongoing partnership with Rainbow Village on National Humanitarian Day with employees volunteering in a variety of ways with the local nonprofit that serves families currently experiencing homelessness. Participating employees helped clean and organize the community kitchen where families enjoy home-cooked meals, and looked after the children in the Afterschool Club where they helped them make wooden racecars.

 

Through the VoiceNation partnership, employees sign-up to volunteer on chosen dates with both Rainbow Village’s Afterschool Club and Life Skills Evenings. For the weekday afterschool program VoiceNation volunteers will help children with their pre-planned activities, ranging from STEM, crafts, free play, financial literacy, and emotional intelligence for children aged 5 to 18.  

 

Life Skills Evenings are part of Rainbow Village’s residential program (ASPIRE) providing evening classes for parents that take place four times a month. Families eat together, then the adults go to class while Moneypenny’s volunteers help with the children from infant to 18 years old.

 

With a US headquarters in Duluth, VoiceNation, which is part of Moneypenny, handles more than 20 million calls and chats for businesses annually, supporting companies of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services.

 

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s leading virtual receptionist & phone answering providers. For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

 

Collectively, the Moneypenny Group employs over 1,000 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations.

 

About Rainbow Village

Established in 1991, Rainbow Village is a transformative 501(c)3 nonprofit program located in Duluth, GA, that serves families currently experiencing homelessness. Our model provides safe housing, education, and community support systems that allow families to confidently embark on the journey to self-sufficiency and thrive beyond our village. To learn more about the mission at the heart of Rainbow Village, make a tax-deductible donation, or register as a volunteer, visit www.RainbowVillage.org.

 

To stay up-to-date on the latest Rainbow Village news and events, the nonprofit invites you to connect with them on social media, including Facebook @RainbowVillageInc, Instagram @rainbowvillageinc, X @rainbowvillage1, and LinkedIn @rainbow-village-inc.

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Anne, Princess Royal, Awards Moneypenny with OBE.j

ATLANTA (March 2024) – Joanna Swash, Group CEO of Moneypenny, which has its North American headquarters in Duluth, was appointed an OBE in the King’s Honour’s List for her services to the economy. 

The award recognizes her contribution to Moneypenny’s international growth, the strong culture originally created by the founders, the brilliant work by its management team and the jobs created both in the UK and the US. It also recognizes Joanna’s commitment to leading a business that is committed to its people, clients and the local community, as well as her work to unite the collective goodwill of cross party politicians, local authorities and so many local business leaders to drive investment in Wrexham and Flintshire (UK).

Moneypenny supports businesses of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services. The company, which employs over 1,000 people, has been listed in the ‘100 Best Companies to Work For’ seven times and recognized as a Great Place To Work (GPTW). 

Joanna Swash comments: “I am honored and humbled to have received an OBE in the King’s Honours list for my contribution to the local economy. It is a privilege to have been part of the strong growth story at Moneypenny and VoiceNation and I am passionate about inspiring the next generation of business leaders.”

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are America’s best virtual receptionist and phone answering providers. 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions. 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US. For more information, visit www.moneypenny.com.

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America’s leading virtual receptionist and phone answering providers officed in Duluth, Moneypenny and VoiceNation, have bolstered their senior team by appointing Geanene Bennett as Head of Sales, North America. Geanene’s role will be to support the company’s ambitions to rapidly grow the North American business, both organically and through acquisitions. 

Geanene brings with her a wealth of experience as a focused and accomplished sales and business development executive who has led organizations to achieve record-level revenue and market growth while equipping individuals for professional success through teaching and mentoring. Prior to joining Moneypenny and VoiceNation, Geanene spent many years working in the Healthcare Sector including Managing 4 Tomorrow Healthcare, United Health Group, and SHPS/Carewise Health.She also has more than six years of duty in the US Army National Guard and Reserves.

Geanene comments: “I really feel that Moneypenny is the right fit for my energy and skill set and I was very much drawn to the wonderful culture at the company. I am passionate about providing excellent customer service and love that Moneypenny really listens to its customers. The Moneypenny and VoiceNation platform is flexible and HIPAA compliant and healthcare is already a key strength and focus. I am excited by how we are positioned to assist as a partner and will work with our excellent teams here to continue to build solutions around what are clients are looking for. The company is well known for its award-winning culture and has clearly enjoyed phenomenal success to date and is on an upward trajectory which I look forward to driving to even greater success.” 

 

Richard Culberson, CEO of Moneypenny, North America added: “Geanene’s introduction is a really key appointment for the Moneypenny Group at a time when we are turbo-charging our US growth and development. Moneypenny is already a market leader in the Healthcare Sector and Geanene’s deep expertise and experience positions us for even further growth with a key set of clients. She has an excellent business mind, but she has the human touch too, which are skills we place a premium on. Throughout her career, Geanene has been recognized for boosting market reach and increasing revenue from untapped opportunities. Her proven approach is multi-faceted and includes high-level strategy, partnerships, technology-based tools, and team development. We are very excited about her joining our team, and her dedication and skills will be invaluable assets, complementing those of our fantastic US team, and we’re really looking forward to working with her.”

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About our market-leading brands

Moneypenny and VoiceNation are America’s best virtual receptionist & phone answering providers. 

 

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer call center solutions.

 

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes – from sole traders right up to multinational corporations - across the UK and the US.